Booking Terms and Conditions

Indian Wildlife Tours offer this website, subject to the following terms and conditions ("Agreement"). Please read this Agreement carefully before using this website. On using this website, you are accepting the terms and conditions set forth in this Agreement. If you do not agree to the terms and conditions set forth in this Agreement, you must not use this website. We may at any time, at our sole discretion, update and revise this Agreement by posting an amended Agreement on this website; any changes that we make to this Agreement will be effective immediately upon posting. Please check this page for changes to the Agreement; you will be able to determine if this Agreement has been changed since your previous visit by viewing the "Last Updated" information that appears at the bottom of this Agreement. Your use of this website following the posting of any changes constitutes acceptance of those changes.

Please read the following terms and conditions carefully. They deal with your rights and obligations to us and ours to you. Please ensure that you are aware of the conditions relevant to your booking.

Contract
No contract shall exist until INDIAN WILDLIFE TOURS has received the required deposit and has signified its acceptance and the customer has received written confirmation. Once the contract is made we are responsible to you to provide the tour that you have booked and you are responsible to pay for it. When booking a tour you accept these conditions on behalf of all of your party.

Payment of Your Holiday - Payment of Your Deposit
A non-refundable deposit of £120 or 10% (whichever is the greater) must be paid when you book. For reservations made within 10 weeks of departure, the full payment is required at the time of booking. Please note that your booking deposit may increase where there is a specific charge payable for the accommodation. We reserve the right to pass on any increase in charges to you in such circumstances where we have not received full payment. It is therefore to your advantage, to finalise payment as soon as you can after booking in order to guarantee the advertised price.

Out-standing Balance
The balance of your tour cost must be paid at least 10 weeks before departure, though this may change at the discretion of the company. This date will be shown on your confirmation invoice. You may pay by bank transfer or cheque.There will be no booking fee. Please note that your tour may be cancelled if you fail to pay your balance on time. The appropriate cancellation charges will then apply.

Amendments and Cancellations By You
Once your booking has been confirmed, any changes that you wish to make to your booking will be subject to the relevant INDIAN WILDLIFE TOURS cancellation or amendment charge. Whilst we will do our best to make the changes, please be aware that not all requests can be met as some travel arrangements cannot be changed after the reservation has been made and could incur a cancellation charge of up to 100%.

Cancellations
All cancellations must be advised in writing by the lead guest on the booking. Our cancellation charges are based on the number of days before departure that we receive your written request. These charges are a percentage of your tour cost, excluding any non-refundable elements.

More than 56 days prior to departure - loss of deposit (amount as advised at the time of booking)

56-43 days prior to departure - 25% of holiday cost*

42-29 days prior to departure - 50% of holiday cost*

28-15 days prior to departure 75% of holiday cost*

Within 14 days of departure - 100% of holiday cost*

*being the percentage of the total cost of any applicable refundable amounts (i.e. excluding any non refundable / non changeable elements booked where INDIAN WILDLIFE TOURS have already incurred the cost or charges.)

Amendments
Once your tour has been confirmed any minor alterations that you wish to make to your booking may be subject to a £15 charge per person, per change fee - This is subject to our discretion . In addition you will be liable for any charges incurred by INDIAN WILDLIFE TOURS as a result of these changes to your booking. You should be aware that these costs may increase the closer to the departure date that changes are made, and that some travel arrangements may not be altered. Please note that all major changes to your booking including a change of travel date once confirmed and any other changes that significantly alter the original tour will be treated as a cancellation. Some suppliers, may also regard a name change or other change to an existing booking as a cancellation and re-book with up to 100% cancellation charges.

Amendments and Cancellations By Us
Although we make every reasonable effort to avoid having to do so, from time to time it may be necessary to alter or cancel your holiday arrangements and we reserve the right to do so at any time. If we have to make a change we will inform you as soon as possible and give you the choice of accepting the change, accepting an alternative or a full refund of all monies paid. These changes are deemed to be minor. Please note that we cannot accept consequential loss arising from anything not specifically included in our contract with you.

Important
The Indian Government have the right to revise any park entrance fees at any time and on such occasions, the prices quoted may be subject to change, as we do not have such a margin that will absorb these cost differences.
This will also apply if the Government announces any increase in taxes or airfares.

Foreign Office Advice
The foreign travel advice unit may have issued information about your holiday destination. You are advised to check this information on BBC2 (Ceefax) or on the internet at www.fco.gov.uk. Alternatively you can contact ABTA Information Department on 01901 201 5050 (calls charged at 50p/minute). It is our company policy to follow FCO advise pertaining to your destination.

Complaints
If you have a problem whilst you are on your tour, you must report this immediately to your Tour Leader, who will do their best to resolve the problem to your satisfaction. On return to home, if you wish to pursue your complaints then you must write to our Customer Service Department at 36 Pencaecrwn Road, Gorseinon, Swansea, SA4 4FU within 28 days of your return. Please give full written details of your complaint and quote your booking reference number on all correspondence.

Passports and Visa
It is the passengers' responsibility to be in possession of a valid 10 year passport, with at least 6 months validity beyond the return date. Please also note that a visa is essential for entering India.